Informativa sulle spedizioni
SHIPPING POLICY — Amitis Pet Co
Order Processing Time
All orders are processed within 2 to 5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive an email notification with your tracking number. Please allow up to 48 hours for tracking information to become active.
Shipping Destinations
We currently ship to the following countries: France, Germany, Italy, Spain, Netherlands and United Kingdom.
We do not ship to other destinations at this time.
Estimated Delivery Times
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier delays or factors outside our control.
France — 8 to 25 business days
Germany — 8 to 25 business days
Italy — 8 to 25 business days
Spain — 8 to 25 business days
Netherlands — 8 to 25 business days
United Kingdom — 8 to 25 business days
During peak seasons such as Black Friday, Christmas and New Year, delivery times may be longer than usual.
Shipping Costs
Below €60 — Flat rate of €4 applied at checkout
€60 and above — Free Shipping
Tracking Your Order
Once your order has been dispatched, a tracking link will be sent to the email address provided at checkout. You can use this link to monitor your delivery status at any time.
If you have not received your tracking information within 7 business days of placing your order, please contact us at founder01amitiskauai@gmail.com.
Customs, Duties and Taxes
Amitis Pet Co ships internationally. Your order may be subject to import duties, taxes and customs fees charged by your country's customs authority upon arrival. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.
We are not responsible for delays caused by customs clearance procedures.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please check your tracking link for updates, check with your local post office or carrier, and contact us at founder01amitiskauai@gmail.com.
We will do our best to assist you. Please note that we are not responsible for delays caused by carriers or customs authorities. If a package is confirmed lost by the carrier, we will offer a replacement or a full refund at our discretion.
Wrong Address
Please ensure your shipping address is correct at the time of checkout. Amitis Pet Co is not responsible for packages delivered to an incorrect address provided by the customer. If you realize you have entered the wrong address, please contact us immediately at founder01amitiskauai@gmail.com — we can only make changes before the order is dispatched.
Contact
Amitis Pet Co
Email: founder01amitiskauai@gmail.com