Refund policy

REFUND POLICY — Amitis Pet Co

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at founder01amitiskauai@gmail.com. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: Customers are responsible for return shipping costs for change-of-mind returns.

You can always contact us for any return-related questions at founder01amitiskauai@gmail.com.

EU & UK 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions — Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids or gases, sale items and gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at founder01amitiskauai@gmail.com.

Contact
Amitis Pet Co
Email: founder01amitiskauai@gmail.com